Spa Guidelines

Welcome to Soleil Spa! We're delighted to have you as our guest. To ensure you have a serene and enjoyable experience, please review our guidelines below.

Reservation and Booking

Our Spa Concierge will work with you to design a spa experience that caters to your specific needs and preferences. Whether you're seeking deep relaxation, therapeutic treatments, or rejuvenating beauty services, we have the perfect options for you.

To ensure your safety and comfort, please inform our Spa Concierge if you have any medical conditions such as high blood pressure, allergies, physical ailments, disabilities, or if you are pregnant. We will tailor your treatments to accommodate your health needs.
We understand the importance of feeling comfortable during your treatments. If you have a preference for a male or female therapist, please let us know when scheduling your appointment, and we will do our best to accommodate your request.
To guarantee your preferred time and service, we highly recommend making advance reservations. Our spa services are in high demand, and booking ahead ensures you won't miss out on the ultimate relaxation experience.

Arrival and Cancellation

Arrive 20 minutes before your scheduled appointment to enjoy a smooth check-in process and begin your relaxation journey.
Arriving late will reduce your treatment time, and the full value of your treatment will still be charged.
If you need to cancel your appointment, please notify us at least 24 hours in advance to avoid being charged the full-service fee.
Rescheduling within the 24-hour window incurs a $50 move fee.
Cancellations for packages or small private parties require 72-hour notice. Group cancellations require a 2-week notice.

Spa Etiquette and Attire

Guests under 18 may receive spa treatments with a parent or legal guardian present and with a signed consent form.
Minors aged 13-16 must have a parent or guardian present in the treatment room.
Men are encouraged to shave before facial treatments, allowing at least two hours between shaving and the appointment.
Shaving is not recommended before body treatments.
Most body treatments are enjoyed without clothing. Our therapists ensure that your body is fully draped, except for the area being treated.
To maintain a peaceful environment, please turn off mobile phones while inside the spa and salon.
As a resort guest, please secure your valuables in your guest room safe. Soleil Spa is not responsible for lost or stolen personal items.

Payment and Gratuities

We accept all major credit cards for your convenience.
A 20% service charge will be added for each spa service. Additional gratuities are at your discretion and always appreciated.
Prices and services are subject to change without notice.

Additional Amenities

Experience our unique salt room, available as an extra service to enhance your relaxation and wellness journey.
We offer a range of retail products so you can continue your spa experience at home. Ask our Spa Concierge for recommendations.

Wellness and Safety

Your health and well-being are our top priorities. We adhere to the highest standards of cleanliness and sanitation.
If you feel unwell, please reschedule your appointment to ensure the safety and comfort of all guests.

Feedback

We value your feedback and strive to exceed your expectations. Please let us know if there is anything we can do to enhance your experience.

We hope these guidelines help you make the most of your visit. If you have any questions, please do not hesitate to contact us. We look forward to providing you with an exceptional spa experience and creating wonderful memories at Soleil Spa.